The Way of Customer Care (part 2)

The Way of Customer Care (part 2)

The Way of Customer Service (part Two) by Dean Lindsay (from THE PROGRESS CHALLENGE) Customer service pays off – and not only in spades.  In the hand that we deal are the “hearts” of much happier customers and a more satisfying workday; the “diamonds” of higher pay...
Six Quick Customer Service Tips

Six Quick Customer Service Tips

“Customers are the most important part of the production line.” — W. Edwards Deming “If we treated all our customers as if they were our best customers, we would have a lot more best customers.” – Dean Lindsay It is hard to...