4. Customer Service Training Tip on Serving Inside Out – Show Appreciation & Compliment
Sincere appreciation and compliments are great way to show you know Service is Everything.
We thank external customers, right?
We know we should never take our external customers for granted, right?
How about our internal customers?
“A group becomes a team when each member is sure enough of himself and his contribution to praise the skills of the others.” — Norman Shidle
Sincere compliments cost us nothing yet can become priceless for both the giver and receiver. As Mark Twain wrote, “I can live for two months on a good compliment.” It takes some confidence to notice good things about others and to tell them about it. Smile, say thank you and mean it. Giving team members a lift has the power of raising our confidence even further because when we start noticing good things about others, we often start noticing more good things about ourselves. But be careful, compliments that are ill-timed or thought to be insincere are likely to have the opposite effect than intended. Start by finding something, however small, to genuinely thank or praise others for. The more specific the better because it shows the person we truly noticed them.
“If people did not compliment one another there would be little society.” — Marquis De Vauvenargues
5. Customer Service Training Tip on Serving Inside Out – Don’t air dirty laundry.
Resolve internal conflicts so they don’t seep into the service. Grumbling, complaining about co-workers and lack of cooperation will start to chip away at confidence in you and ECI. If we don’t feel good about our team, our team won’t either.
6. Customer Service Training Tip on Serving Inside Out – Spread the bounty
When a manager or someone on the team receives a thank you or Holiday gift from a customer or vendor, sharing it with the ECI team is a progress –heavy teambuilding move.
7. Customer Service Training Tip on Serving Inside Out – Cherish and Cultivate Constructive Communication
All should be in the loop as to developments within the company. Team members must feel they are not only ON the team but important TO the team.
“If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working.” — Penny Handscomb
All team members must feel they are ‘being progress’ for the organization. Just like with our external customers, internal customer feedback needs to be encouraged and their insight followed up on. Work to make all communication ripe with respect, kindness and goodwill.
Service is Everything.