by Dean Lindsay | Apr 6, 2009 | Customer Service
“Customers are the most important part of the production line.” — W. Edwards Deming “A satisfied customer? We should have him stuffed.” — Jon Cleese as Basil Fawlty of Fawlty Towers, BBC Television Program It is hard to Bhupinder...
by Dean Lindsay | Apr 6, 2009 | Workplace Performance
An issue many organizations face is respecting individual behavioral differences and the judgments made based on those differences. Without an understanding of human behavior, these behavioral differences have the potential to lead to problems in the workplace. The...
