Dean Lindsay's Clients Include:

USPTO
Meineke
Conoco Phillips logo
Marriott
Gold's Gym
Raytheon
Hilton
Nestle
KPMG
Schneider Electric
PEACE CORPS
Fujitsu
EO
Safety Kleen
Independent Insurance Agents of Texas
Looking for one of the best Texas customer service training programs to help your team Rock the Customer Experience?

Dallas Customer Service Training, best, 2022, 2023, 2024, 2025

Check out what Greg Pressly, Vice President of Customer Operations with MetroPCS, has to say about Texas Customer Service Training with Dean Lindsay

 

“We recently had the opportunity to have Dean come speak at a Global Service Meeting. We appreciated the fact that Dean took the time to talk us about the event and customize his presentation to focus his vast experience on our goals. The feedback from the attendees was OUTSTANDING! Dean was humorous, energetic, and very relatable – everyone walked out re-energized too!! We would highly recommend Dean for any event and plan to have him back soon.”  Greg Pressly, Vice President of Customer Operations, MetroPCS

 

Watch Dean Lindsay’s Customer Service Training Speaker Demo…

 

Best Customer Service Training Program Dallas“We hired Dean Lindsay to speak to our group about great customer service, but he did more…he SHOWED us exceptional service. Dean spent countless hours understanding our business, our customers and our service mantra. He quickly became a part of our team and was able to communicate our vision to employees around the world. Our company hired a keynote speaker but got a life-long business partner and resource for our team!”    David Webster, CEO, Electrical Components International

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025Dean’s newest book is PROGRESS LEADERSHIP: Say NO to Change Management

WINNER of the Business Class News Editors’ Choice Award for BOOK OF THE YEAR

  • “Important and timely book” – Forbes
  • “I recommend this book to HR professionals, business leaders, sales leaders, and anyone who is trying to not only navigate the business world today, but also succeed in it.”  – Julie Weber, Vice President & Chief People Officer, Southwest Airlines
  • “Leaders can’t keep change from happening. The only thing we can do is transform how we think about it—and help our teams do the same. Progress Leadership from ‘America’s Progress Agent’ Dean Lindsay is a much needed kick in the pants for every leader. If you would rather be leading progress instead of managing change, read this book!” – Ken Blanchard, coauthor of The One Minute Manager® and Servant Leadership in Action

 

Dallas Customer Service Training

 

customer-service_speaker_client_CP“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups.  The content of your presentation was dynamic and left a strong message – Be Progress!  Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.” – Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman

 

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025

Best Dallas Customer Service Training, Trainer, Workshops, Programs, Call Center Texas, Phone Skills, Dealing with Difficult People, email, 2021, DFW“Thank you Dean, your customer service programs reinforced awareness within the support teams for our customers today, as well as our customers of tomorrow.  We really appreciated how you helped generating ideas and methods which supported the increased efficiency in between the engineering groups as well as the team building strategies that you invoked for the different groups and ties of support.  Days following the programs we repeatedly heard how helpful the seminars were for each group of engineers, in addition how it helped us better understand the challenges and  provide better customer service.” – Reine Erlksson, Customer Service Operations Global Services North America, Ericsson 

 

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025

 

“Dean Lindsay provided an outstanding customized half day program for our executive team to help us kickoff the new year.  His program covered a variety of important business topics including his powerful and thought provoking insight on Progress Leadership and the importance of providing progress-based sales and service experiences. Dean presented his insightful and helpful program with authentic high energy and quick positive wit. Make no mistake, Dean Lindsay is a true thought leader, he’s also a fun and funny guy. I recommend you bring Dean Lindsay to work with your team, you will be glad you did… we are.” – Dustin Marshall, Chief Executive Officer, Hazel’s Expedited Freight 

 

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025

 

Ten TRUTHS ABOUT CUSTOMER SERVICE

Texas Customer Service Training Truth #1

Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.

 

Texas Customer Service Training Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.

 

Texas Customer Service Training #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.

 

Texas Customer Service Training Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.

 

Texas Customer Service Training Truth  #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.

 

Texas Customer Service Training Truth  #6
It costs up to five times as much to attract new customers as it does to keep existing customers.

 

Texas Customer Service Training Truth  #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.

 

Texas Customer Service Training Truth #8
When you answer the phone, your company’s image is on the line.

 

Texas Customer Service Training Truth  #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.

 

Texas Customer Service Training Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.

Dallas Customer Service Training, Trainer, Workshops, Best 2023 Programs, Call Center, Texas, Difficult People, Phone Skills, 2022, 2024, 2025