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Looking for the best Dallas Customer Service Training Program for your team in 2021 or 2022?
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
Check out what Geri Barton, Director of Customer Service, World Kitchen LLC, has to say about Dean Lindsay’s Dallas Customer Service Training Program …
“
Dean was TERRIFIC!! He did a lot of homework on World Kitchen and started his presentation by impressively naming off all of the brands we carry! Heck, some days I can’t even do that! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give Dean an A+ for his presentation.” – Geri Barton, Director of Customer Service, World Kitchen LLC (The World Kitchen Brands are Baker’s Secret, Chicago Cutlery, Corelle, Corningware, EKCO, Magnalite, OLFA, Pyrex, Revere, Vision)
Watch Dean’s Rocking Speaker Video…
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
Call +1 (214) 457-5656 for a Free Consultation
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
“We hired Dean Lindsay to speak to our group about great customer service, but he did more…he SHOWED us exceptional service. Dean spent countless hours understanding our business, our customers and our service mantra. He quickly became a part of our team and was able to communicate our vision to employees around the world. Our company hired a keynote speaker but got a life-long business partner and resource for our team!” – David Webster, CEO, Electrical Components International
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups. The content of your presentation was dynamic and left a strong message – Be Progress! Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.” – Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman
Endorsement from Ken Blanchard (The One Minute Manager) for Dean Lindsay’s new book PROGRESS LEADERSHIP: Say NO To Change Management being published in September 2021…
“Leaders can’t keep change from happening. The only thing we can do is transform how we think about it—and help our teams do the same. Progress Leadership from ‘America’s Progress Agent’ Dean Lindsay is a much needed kick in the pants for every leader. If you would rather be leading progress instead of managing change, read this book!” – Ken Blanchard, coauthor of The New One Minute Manager® and Servant Leadership in Action
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
“Thank you Dean, your customer service programs reinforced awareness within the support teams for our customers today, as well as our customers of tomorrow. We really appreciated how you helped generating ideas and methods which supported the increased efficiency in between the engineering groups as well as the team building strategies that you invoked for the different groups and ties of support. Days following the programs we repeatedly heard how helpful the seminars were for each group of engineers, in addition how it helped us better understand the challenges and provide better customer service.” – Reine Erlksson, Customer Service Operations Global Services North America, Ericsson
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
“We recently had the opportunity to have Dean come speak at a Global Service Meeting. We appreciated the fact that Dean took the time to talk us about the event and customize his presentation to focus his vast experience on our goals. The feedback from the attendees was OUTSTANDING! Dean was humorous, energetic, and very relatable – everyone walked out re-energized too!! We would highly recommend Dean for any event and plan to have him back soon.” – Greg Pressly, Vice President of Customer Operations, MetroPCS
Click for more information on booking / schedule for a Dallas Customer Service Training Program with Dean Lindsay
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers
Ten TRUTHS ABOUT CUSTOMER SERVICE
Dallas Customer Service Training Truth #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.
Dallas Customer Service Training Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Dallas Customer Service Training Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Dallas Customer Service Training Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Dallas Customer Service Training Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
Dallas Customer Service Training Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.
Dallas Customer Service Training Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Dallas Customer Service Training Truth #8
When you answer the phone, your company’s image is on the line.
Dallas Customer Service Training Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Dallas Customer Service Training Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
Dallas Customer Service Training Program, Best 2022 Workshops, Business Education, Top Phone Skills, Listening, Dealing Difficult Customers