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Check out what Geri Barton, Director of Customer Service, World Kitchen LLC, has to say about Dallas Customer Service Trainer, Dean Lindsay …
“Dean was TERRIFIC!! He did a lot of homework on World Kitchen and started his presentation by impressively naming off all of the brands we carry! Heck, some days I can’t even do that! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give Dean an A+ for his presentation.” – Geri Barton, Director of Customer Service, World Kitchen LLC (The World Kitchen Brands are Baker’s Secret, Chicago Cutlery, Corelle, Corningware, EKCO, Magnalite, OLFA, Pyrex, Revere, Vision)
Call +1 (214) 457-5656 for a Free Consultation
“We hired Dean Lindsay to speak to our group about great customer service, but he did more…he SHOWED us exceptional service. Dean spent countless hours understanding our business, our customers and our service mantra. He quickly became a part of our team and was able to communicate our vision to employees around the world. Our company hired a keynote speaker but got a life-long business partner and resource for our team!” – David Webster, CEO, Electrical Components International
Dean Lindsay is the award-winning business author of CREATING PROGRESS in a World of CHANGE and How to Achieve Big PHAT Goals…
“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups. The content of your presentation was dynamic and left a strong message – Be Progress! Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.” – Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman
Ten TRUTHS ABOUT CUSTOMER SERVICE
Dallas Customer Service Truth #1
Dallas Customer Service Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Dallas Customer Service Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Dallas Customer Service Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Dallas Customer Service Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
Dallas Customer Service Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.
Dallas Customer Service Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Dallas Customer Service Truth #8
When you answer the phone, your company’s image is on the line.
Dallas Customer Service Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Dallas Customer Service Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
"an outstanding thought leader on the subject of developing priceless business relationships.” - Sales & Marketing Executives International
"We absolutely loved your humorous and content rich presentation." - Meeting Professionals International