Posts Tagged ‘dean lindsay’

Sales Speakers Endorsment (NEW) from DORMA

“Dean was asked to speak at our sales leadership conference to support our theme of “a new day for new thinking”.   Dean took the quality time up front to understand the deliverables we needed for our specific audience and he delivered as promised.  His style, material and overall delivery and facilitation hit the mark for our group. 

Many participants later commented about enjoying the 4 hour session but also benefiting from it by getting new ideas to bring back to their territories to go after additional sales.  I would certainly work with Dean again and recommend others to as well.”

 - Larry O’Toole, President,  DORMA Americas

“Progress in SERVICE leads to Progress in SALES.” - Dean Lindsay, Sales and Customer Service Speaker

Watch Video Clips of Dean Lindsay, Sales Speakers

Booking Info for Dean Lindsay

A Customer Service Speaker Training Ideas Post

Serving Inside Out (Part Two)

an excerpt from Customer Service Speaker, Dean Lindsay’s new book (being published in early 2012, SERVICE IS EVERYTHING)

Link to Part One

One of the surest ways to drastically reduce negative employee and external customer service issues is to create work environments that are upbeat, positive and collaborative.  It is well documented that team members that receive solid internal customer service are more likely to voluntarily offer assistance to other team members.

Our feelings about our internal customers are on display with every internal contact.  It shows in how we greet co-workers at the beginning of the day.  It shows in what we do when a superior asks for information needed to wrap up a project.  It shows in how quickly we respond to that sometimes kind of pushy team member who has another question.

How can we expect team members to care about and listen to customers when they are not offered that by other team members or management?

A pledge of internal service must be felt all through a company, from head to toe and back again.  Nordstrom’s, Disney and Southwest Airlines – all toting world class service buzz  – didn’t get that way without (most) everybody in that company being enthusiastically on board.  It is an ideology, an understanding that everybody serves and lifts up everybody else in the organization and that everyone within the organization has an affect – positive or negative – on the outside customer.  Everyone has each others back. 

“If you are not serving the customer, your job is to be serving someone who is.”  — Jan Carlson

Showing team members that ‘Service is Everything’ is essential to the external customer feeling you know ‘Service is Everything’.  In assisting others on your team, you are helping yourself progress.  Every contact a customer – internal or external – has with our organizations gives the customer insight into the ideology we hold dear. Make your ideology  ‘Service is Everything’.

 Show you know ‘Service is Everything.’

In the next couple of Customer Service Speaker Training Ideas Posts, I’ll share seven tips on Serving Inside Out.

Service is Everything.

Be Progress.

Watch Customer Service Speaker Dean Lindsay in ACTION!

Customer Service Speaker Article

Serving Inside Out (part One)

By Dean Lindsay (from his upcoming book, SERVICE IS EVERYTHING)

A company’s progress hinges on the progress of its people.  What many organizations often overlook in their search for ways to improve their level of external customer service is the importance of their internal customer service.  It is vital to know that ‘Service is Everything’ to Everyone.

“A customer is anyone who can influence a sale, or a suit, a vote, an appropriation, a budget…a job or a career.” — Warren Blanding

In the big picture, whoever is affected, positively or negatively, by the work we do is our customer.  Every person, in every role, at every level, in every organization has customers.  Every team member is a link in the customer-service chain.  To some degree, each individual is responsible for creating world-class customer service.  When a team member not dealing directly with customers drops the ball or is slow to respond to another team member’s organizational need they are weakening the external customer service.

 “Love all, Serve all.”  — Motto at Hard Rock Cafe

Internal customer service is the support we provide team members and the attitudes that go along with that support.  All the folks within an organization need to be treated like the vital components they are. 

“For an organization’s external customer service to be first rate, its internal customer service must be first rate first.” – Dean Lindsay, Customer Service Speaker (from his upcoming book, SERVICE IS EVERYTHING)

There is overwhelming evidence to the direct relationship between employee satisfaction and customer satisfaction.  External customer satisfaction rarely rises above internal customer satisfaction.  In other words, it is tough to get our external customer service better than our internal customer service.  If a company wants its employees to exceed customer expectations, a solid first step is for the company to create a work environment that exceeds the employees’ expectations.    

In many organizations it is common to find that employees and co-workers – internal customers – don’t treat each other nearly as well as they do the organization’s external customers.  This is un-FORTUNE-ate because internal customer service touches all aspect of a business including morale and productivity.  Companies that suffer in internal customer service usually face challenges with turnover and absenteeism as well as lower external customer satisfaction.

Be Progress.

More on SERVING INSIDE OUT in the next post!

CLick to Watch Dean Lindsay, Customer Service Speaker, in action.

More than a Motivational Speaker Series – 5 Quotes from 5 Greats   

Title for series inspired by this endorsement:  “More than a motivational speaker, Dean Lindsay is The DEAN of Sales and Service! Energetic, Funny and Thought Provoking, Dean delivered an outstanding presentation to our elite group of business people. We look forward to inviting Dean back to our next business event!”  - Jeff Chernoff, President, Consumers’ Choice Award ®   

5 Great Quotes from 5 of my ABSOLUTE FAVORITE Motivational Speakers, Authors and Coaches

“Don’t brood. Get on with living and loving. You don’t have forever.”

- Leo Buscaglia

“Be prepared and be honest.” 

- John Wooden

“The more one forgets himself – by giving himself to a cause to serve or another person to love – the more human he is and the more he actualizes himself. What is called self-actualization is not an attainable aim at all, for the simple reason that the more one would strive for it, the more he would miss it. In other words, self-actualization is possible only as a side-effect of self-transcendence.”

- Viktor Frankl  

“Give a lot, expect a lot, and if you don’t get it, prune.”
- Tom Peters

“You can have everything in life you want, if you will just help other people get what they want.” 
 - Zig Ziglar

Be Progress.

Motive for Action – Another ‘MTA Motivational Speaker’ Blog Post 

MTA Motivational Speaker Dean Lindsay VIDEO CLIP

Motivational Speaker Dean Lindsay was chosen as having one of the ‘100 of the Most Inspiring Business Videos on YouTube’ by Zen College Life, the #1 Destination for College Information Online. Others chosen for this honor include Oprah Winfrey, Richard Branson, President Barack Obama and Jack Canfield (author of Chicken Soup for the Soul).  Cool, huh?

Check out the Press Release

New Business Networking Book Review for the CODE

Gotta LOVE Google Alert.  Look what popped up in my In Box.  Thank you Beth!!

Funny Sales Training Cartoon – ‘have sales do that thing’

Found this funny sales training cartoon today while doing some research for a new sales training program. 

‘Sara, have sales do that thing where profits go up.’ – love that, funny and profound. 

Question for sales professionals: “ What is ‘that thing’ you could do today for your profits to go up? 

Be Progress.

www.DeanLindsay.com

Sales Training Speaker offers Sales Questions for Becoming a Business Attraction Magnet

(Excerpt from The Progress Challenge by Dean Lindsay)

The BAM Dozen: 12 Solid Open-Ended Questions

Please find your own voice when asking these questions.  We must be truly interested in finding a way to help. 

Sales Training Speaker BAM Question 1.  How did you get interested in your line of work?

Sales Training Speaker BAM Question 2.  If a journalist were to write about what’s been happening in your industry over the past six months, what might they write?

Sales Training Speaker BAM Question 3.   I connect with new people all the time; how would I know if someone qualified as a solid contact for you?

Sales Training Speaker BAM Question 4.  How would you define progress for you/your business?

Sales Training Speaker BAM Question 5.  What major shifts do you foresee in your industry? 

Sales Training Speaker BAM Question 6.  Where do you see your greatest challenges?

Sales Training Speaker BAM Question 7.  Why do these challenges persist?

Sales Training Speaker BAM Question 8.  What difficulties will you face if you don’t meet these challenges?

Sales Training Speaker BAM Question 9.  What actions are you taking to overcome these challenges?

Sales Training Speaker BAM Question 10. What results are you expecting?

Sales Training Speaker BAM Question 11. Who is involved in the decision-making process?

Sales Training Speaker BAM Question 12.  If you could solve these challenges, what kind of progress would you make?

 Also, encourage prospects and clients to expand on their answers by asking:

            Sales Training Speaker BAM Bonus Questions

             Would you tell me more about that?

            Could you please elaborate?

            Could you clarify…?

            How so?

            What did you mean when you said…?

Do not ask too many questions or ask them at a rocket-fire clip.  People should not feel they are being interrogated.  Being interrogated is neither attractive nor enjoyable.

Be Progress.

(Excerpt from The Progress Challenge by Dean Lindsay)

Motivational Leadership Quotes from Vince Lombardi

Coach Lombardi offered us many many great quotes.  Here are many of my favorites.

“Football is like life – it requires perseverance, self-denial, hard work, sacrifice, dedication and respect for authority.”  - Vince Lombardi Motivational Leadership Quote

“Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.” - Vince Lombardi Motivational Leadership Quote-

 “If you aren’t fired with enthusiasm, you will be fired with enthusiasm.” - Vince Lombardi Motivational Leadership Quote

“The leader can never close the gap between himself and the group. If he does, he is no longer what he must be. He must walk a tightrope between the consent he must win and the control he must exert.” - Vince Lombardi Motivational Leadership Quote

 “We would accomplish many more things if we did not think of them as impossible.” - Vince Lombardi Motivational Leadership Quote

“Confidence is contagious. So is lack of confidence.”  - Vince Lombardi Motivational Leadership Quote

“Dictionary is the only place that success comes before work. Hard work is the price we must pay for success. I think you can accomplish anything if you’re willing to pay the price.” - Vince Lombardi Motivational Leadership Quote

“Once you learn to quit, it becomes a habit.” - Vince Lombardi Motivational Leadership Quote

“Fatigue makes cowards of us all.” - Vince Lombardi Motivational Leadership Quote

“I firmly believe that any man’s finest hour, the greatest fulfillment of all that he holds dear, is that moment when he has worked his heart out in a good cause and lies exhausted on the field of battle – victorious.”  - Vince Lombardi Motivational Leadership Quote

  

“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” - Vince Lombardi Motivational Leadership Quote

Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince Lombardi Motivational Leadership Quote

“Once you agree upon the price you and your family must pay for success, it enables you to ignore the minor hurts, the opponent’s pressure, and the temporary failures.” - Vince Lombardi Motivational Leadership Quote 

 

 “People who work together will win, whether it be against complex football defenses, or the problems of modern society.” - Vince Lombardi Motivational Leadership Quote

“The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” - Vince Lombardi Motivational Leadership Quote

  

“The harder you work, the harder it is to surrender.” - Vince Lombardi Motivational Leadership Quote

“It’s easy to have faith in yourself and have discipline when you’re a winner, when you’re number one. What you got to have is faith and discipline when you’re not a winner.” - Vince Lombardi Motivational Leadership Quote

  

 “The measure of who we are is what we do with what we have.” - Vince Lombardi Motivational Leadership Quote

“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.” - Vince Lombardi Motivational Leadership Quote

 “We didn’t lose the game; we just ran out of time.” - Vince Lombardi Motivational Leadership Quote

“Opportunities multiply in direct proportion to the positive friends we make, calculated risks we take, and bad habits we break.” - Dean Lindsay
(Made this up today. What can I say, it’s a snow day.)