Posts Tagged ‘dean lindsay’
Customer Service Speaker Training Idea – Serve Inside Out (part two)
A Customer Service Speaker Training Ideas Post
Serving Inside Out (Part Two)
an excerpt from Customer Service Speaker, Dean Lindsay’s new book (being published in early 2012, SERVICE IS EVERYTHING)
One of the surest ways to drastically reduce negative employee and external customer service issues is to create work environments that are upbeat, positive and collaborative. It is well documented that team members that receive solid internal customer service are more likely to voluntarily offer assistance to other team members.
Our feelings about our internal customers are on display with every internal contact. It shows in how we greet co-workers at the beginning of the day. It shows in what we do when a superior asks for information needed to wrap up a project. It shows in how quickly we respond to that sometimes kind of pushy team member who has another question.
How can we expect team members to care about and listen to customers when they are not offered that by other team members or management?
A pledge of internal service must be felt all through a company, from head to toe and back again. Nordstrom’s, Disney and Southwest Airlines – all toting world class service buzz – didn’t get that way without (most) everybody in that company being enthusiastically on board. It is an ideology, an understanding that everybody serves and lifts up everybody else in the organization and that everyone within the organization has an affect – positive or negative – on the outside customer. Everyone has each others back.
“If you are not serving the customer, your job is to be serving someone who is.” — Jan Carlson
Showing team members that ‘Service is Everything’ is essential to the external customer feeling you know ‘Service is Everything’. In assisting others on your team, you are helping yourself progress. Every contact a customer – internal or external – has with our organizations gives the customer insight into the ideology we hold dear. Make your ideology ‘Service is Everything’.
Show you know ‘Service is Everything.’
In the next couple of Customer Service Speaker Training Ideas Posts, I’ll share seven tips on Serving Inside Out.
Service is Everything.
Be Progress.
Customer Service Speaker Article – SERVING INSIDE OUT!!
Customer Service Speaker Article
Serving Inside Out (part One)
By Dean Lindsay (from his upcoming book, SERVICE IS EVERYTHING)
A company’s progress hinges on the progress of its people. What many organizations often overlook in their search for ways to improve their level of external customer service is the importance of their internal customer service. It is vital to know that ‘Service is Everything’ to Everyone.
“A customer is anyone who can influence a sale, or a suit, a vote, an appropriation, a budget…a job or a career.” — Warren Blanding
In the big picture, whoever is affected, positively or negatively, by the work we do is our customer. Every person, in every role, at every level, in every organization has customers. Every team member is a link in the customer-service chain. To some degree, each individual is responsible for creating world-class customer service. When a team member not dealing directly with customers drops the ball or is slow to respond to another team member’s organizational need they are weakening the external customer service.
“Love all, Serve all.” — Motto at Hard Rock Cafe
Internal customer service is the support we provide team members and the attitudes that go along with that support. All the folks within an organization need to be treated like the vital components they are.
“For an organization’s external customer service to be first rate, its internal customer service must be first rate first.” – Dean Lindsay, Customer Service Speaker (from his upcoming book, SERVICE IS EVERYTHING)
There is overwhelming evidence to the direct relationship between employee satisfaction and customer satisfaction. External customer satisfaction rarely rises above internal customer satisfaction. In other words, it is tough to get our external customer service better than our internal customer service. If a company wants its employees to exceed customer expectations, a solid first step is for the company to create a work environment that exceeds the employees’ expectations.
In many organizations it is common to find that employees and co-workers – internal customers – don’t treat each other nearly as well as they do the organization’s external customers. This is un-FORTUNE-ate because internal customer service touches all aspect of a business including morale and productivity. Companies that suffer in internal customer service usually face challenges with turnover and absenteeism as well as lower external customer satisfaction.
Be Progress.
More on SERVING INSIDE OUT in the next post!
CLick to Watch Dean Lindsay, Customer Service Speaker, in action.
‘MTA Motivational Speaker Series’ – 5 Quotes from 5 Greats
More than a Motivational Speaker Series – 5 Quotes from 5 Greats
Title for series inspired by this endorsement: “More than a motivational speaker, Dean Lindsay is The DEAN of Sales and Service! Energetic, Funny and Thought Provoking, Dean delivered an outstanding presentation to our elite group of business people. We look forward to inviting Dean back to our next business event!” - Jeff Chernoff, President, Consumers’ Choice Award ®
5 Great Quotes from 5 of my ABSOLUTE FAVORITE Motivational Speakers, Authors and Coaches
“Don’t brood. Get on with living and loving. You don’t have forever.”
- Leo Buscaglia
“Be prepared and be honest.”
- John Wooden
“The more one forgets himself – by giving himself to a cause to serve or another person to love – the more human he is and the more he actualizes himself. What is called self-actualization is not an attainable aim at all, for the simple reason that the more one would strive for it, the more he would miss it. In other words, self-actualization is possible only as a side-effect of self-transcendence.”
- Viktor Frankl
“Give a lot, expect a lot, and if you don’t get it, prune.”
- Tom Peters
“You can have everything in life you want, if you will just help other people get what they want.”
- Zig Ziglar
Be Progress.
Motive for Action – Another ‘MTA Motivational Speaker’ Blog Post
MTA Motivational Speaker Dean Lindsay VIDEO CLIP
“You can have everything in life you want, if you will just help other people get what they want.” - Zig Ziglar
!! Dean’s Video Chosen as one of ’100 Most Inspiring’ on YOUTUBE!!
Motivational Speaker Dean Lindsay was chosen as having one of the ‘100 of the Most Inspiring Business Videos on YouTube’ by Zen College Life, the #1 Destination for College Information Online. Others chosen for this honor include Oprah Winfrey, Richard Branson, President Barack Obama and Jack Canfield (author of Chicken Soup for the Soul). Cool, huh?
Book Review – Cracking the Networking CODE
New Business Networking Book Review for the CODE
Gotta LOVE Google Alert. Look what popped up in my In Box. Thank you Beth!!
Book Review – Wise-Cracking About Cracking the Networking CODE
By Beth Bridges 
My copy of Cracking the Networking CODE was loaned to me, appropriately enough, from a friend of mine while we were meeting to talk about networking. Dean Lindsay, Progress Agent™, had conducted a training session for my friend’s company. The first thing she said as she handed me the book was “Dean was so funny!” He writes the book in the same way, with a lot of humor and light-hearted stories. But he’s serious about helping people build their businesses through networking.
The book’s full title is “A Progress Agent’s Guide to Cracking the Networking CODE: 4 Steps to Priceless Business Relationships.” It’s a quick read with five main sections, broken down on the four parts of the C-O-D-E. Each section is full of lists, tips and deeper ideas. If this weren’t a borrowed book, I would go through each chapter and check off each item as I either developed the skill or worked on the attitude that Dean suggests.
For example, in the second section, he provides a list called “37 questions for defining a powerful networking plan.” You could use this in the same way that a small business uses a template to create a business plan. Answer the questions, one by one, and you will have an incredible blueprint for building a powerful business network. If you can’t answer some of these questions, then you are going to waste time in your networking. I don’t know about you, but I don’t have a lot of time to waste.
Here are some of the questions that you absolutely must know the answer to:
- Why do you want a larger or better network?
- Who can help you build your business or develop your career?
- Why would anyone want to remember you?
- What do you have to offer the people you need to help build your business or career?
The questions build on each other, the answers to one providing the steps to the next. If this is the only thing you take out of “Cracking the Networking CODE”, you will be a far more powerful networker than almost anyone you know. There’s plenty more in the book, though, from the funny definition of a “mumpsimus” to a very serious discussion of understanding personality styles to make a great first impression.
Dean’s last chapter suggests finding a networking mentor, someone who can help you set your goals, show you how to network and encourage you. If you’re wondering why someone would help you in that way, Dean reminds us that most successful people have had mentors. I’ll bet he’s mentored plenty of people himself. You can get the same feel – of Dean encouraging and help you – when you read “Cracking the Networking CODE.”
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Beth Bridges has attended over 2,000 networking events in the last 7 years as the Membership Director and Chief Networking Officer of a large west coast chamber of commerce. She has invested in building a very large business networking library. You can enjoy Beth’s enthusiasm and use her experience to help you increase and improve your networking and grow your business. Try the Networking Motivator Newsletter for free at www.TheNetworkingMotivator.com. Get daily networking tips and connect with like-minded networkers from around the world with the Networking Motivator ™ on Facebook Copyright Beth Bridges, 2010 Article Source: http://EzineArticles.com/?expert=Beth_Bridges Link to Original Post: http://ezinearticles.com/?Book-Review—Wise-Cracking-About-Cracking-the-Networking-Code&id=5498881 _____________________________________________________________ Be Progress.New Business Networking Book Review for the CODE!! |
Funny Sales Training Cartoon
Funny Sales Training Cartoon – ‘have sales do that thing’
Found this funny sales training cartoon today while doing some research for a new sales training program.
‘Sara, have sales do that thing where profits go up.’ – love that, funny and profound.
Question for sales professionals: “ What is ‘that thing’ you could do today for your profits to go up?
Be Progress.
www.DeanLindsay.com
Sales Training Speaker offers Dozen BAM Sales Questions
Sales Training Speaker offers Sales Questions for Becoming a Business Attraction Magnet
(Excerpt from The Progress Challenge by Dean Lindsay)
The BAM Dozen: 12 Solid Open-Ended Questions
Please find your own voice when asking these questions. We must be truly interested in finding a way to help.
Sales Training Speaker BAM Question 1. How did you get interested in your line of work?
Sales Training Speaker BAM Question 2. If a journalist were to write about what’s been happening in your industry over the past six months, what might they write?
Sales Training Speaker BAM Question 3. I connect with new people all the time; how would I know if someone qualified as a solid contact for you?
Sales Training Speaker BAM Question 4. How would you define progress for you/your business?
Sales Training Speaker BAM Question 5. What major shifts do you foresee in your industry?
Sales Training Speaker BAM Question 6. Where do you see your greatest challenges?
Sales Training Speaker BAM Question 7. Why do these challenges persist?
Sales Training Speaker BAM Question 8. What difficulties will you face if you don’t meet these challenges?
Sales Training Speaker BAM Question 9. What actions are you taking to overcome these challenges?
Sales Training Speaker BAM Question 10. What results are you expecting?
Sales Training Speaker BAM Question 11. Who is involved in the decision-making process?
Sales Training Speaker BAM Question 12. If you could solve these challenges, what kind of progress would you make?
Also, encourage prospects and clients to expand on their answers by asking:
Sales Training Speaker BAM Bonus Questions
Would you tell me more about that?
Could you please elaborate?
Could you clarify…?
How so?
What did you mean when you said…?
Do not ask too many questions or ask them at a rocket-fire clip. People should not feel they are being interrogated. Being interrogated is neither attractive nor enjoyable.
Be Progress.
(Excerpt from The Progress Challenge by Dean Lindsay)
Motivational Leadership Quotes from Vince Lombardi
Motivational Leadership Quotes from Vince Lombardi
Coach Lombardi offered us many many great quotes. Here are many of my favorites.
“Football is like life – it requires perseverance, self-denial, hard work, sacrifice, dedication and respect for authority.” - Vince Lombardi Motivational Leadership Quote
“Leaders are made, they are not born. They are made by hard effort, which is the price which all of us must pay to achieve any goal that is worthwhile.” - Vince Lombardi Motivational Leadership Quote-
“If you aren’t fired with enthusiasm, you will be fired with enthusiasm.” - Vince Lombardi Motivational Leadership Quote
“The leader can never close the gap between himself and the group. If he does, he is no longer what he must be. He must walk a tightrope between the consent he must win and the control he must exert.” - Vince Lombardi Motivational Leadership Quote
“We would accomplish many more things if we did not think of them as impossible.” - Vince Lombardi Motivational Leadership Quote
“Confidence is contagious. So is lack of confidence.” - Vince Lombardi Motivational Leadership Quote
“Confidence is contagious. So is lack of confidence.” - Vince Lombardi Motivational Leadership Quote
“Dictionary is the only place that success comes before work. Hard work is the price we must pay for success. I think you can accomplish anything if you’re willing to pay the price.” - Vince Lombardi Motivational Leadership Quote
“Dictionary is the only place that success comes before work. Hard work is the price we must pay for success. I think you can accomplish anything if you’re willing to pay the price.” - Vince Lombardi Motivational Leadership Quote
“Once you learn to quit, it becomes a habit.” - Vince Lombardi Motivational Leadership Quote
“Fatigue makes cowards of us all.” - Vince Lombardi Motivational Leadership Quote
“I firmly believe that any man’s finest hour, the greatest fulfillment of all that he holds dear, is that moment when he has worked his heart out in a good cause and lies exhausted on the field of battle – victorious.” - Vince Lombardi Motivational Leadership Quote
“Individual commitment to a group effort – that is what makes a team work, a company work, a society work, a civilization work.” - Vince Lombardi Motivational Leadership Quote
Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince Lombardi Motivational Leadership Quote
“Once you agree upon the price you and your family must pay for success, it enables you to ignore the minor hurts, the opponent’s pressure, and the temporary failures.” - Vince Lombardi Motivational Leadership Quote
“Fatigue makes cowards of us all.” - Vince Lombardi Motivational Leadership Quote
“I firmly believe that any man’s finest hour, the greatest fulfillment of all that he holds dear, is that moment when he has worked his heart out in a good cause and lies exhausted on the field of battle – victorious.” - Vince Lombardi Motivational Leadership Quote
Perfection is not attainable, but if we chase perfection we can catch excellence.” - Vince Lombardi Motivational Leadership Quote
“People who work together will win, whether it be against complex football defenses, or the problems of modern society.” - Vince Lombardi Motivational Leadership Quote
“Show me a good loser, and I’ll show you a loser.” - Vince Lombardi Motivational Leadership Quote
“Some of us will do our jobs well and some will not, but we will be judged by only one thing-the result.” - Vince Lombardi Motivational Leadership Quote
“The achievements of an organization are the results of the combined effort of each individual.” - Vince Lombardi Motivational Leadership Quote
“The difference between a successful person and others is not a lack of strength, not a lack of knowledge, but rather a lack of will.” - Vince Lombardi Motivational Leadership Quote
“The harder you work, the harder it is to surrender.” - Vince Lombardi Motivational Leadership Quote
“It’s easy to have faith in yourself and have discipline when you’re a winner, when you’re number one. What you got to have is faith and discipline when you’re not a winner.” - Vince Lombardi Motivational Leadership Quote
“The measure of who we are is what we do with what we have.” - Vince Lombardi Motivational Leadership Quote
“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.” - Vince Lombardi Motivational Leadership Quote
“We didn’t lose the game; we just ran out of time.” - Vince Lombardi Motivational Leadership Quote
“The harder you work, the harder it is to surrender.” - Vince Lombardi Motivational Leadership Quote“It’s easy to have faith in yourself and have discipline when you’re a winner, when you’re number one. What you got to have is faith and discipline when you’re not a winner.” - Vince Lombardi Motivational Leadership Quote
“The price of success is hard work, dedication to the job at hand, and the determination that whether we win or lose, we have applied the best of ourselves to the task at hand.” - Vince Lombardi Motivational Leadership Quote
“We didn’t lose the game; we just ran out of time.” - Vince Lombardi Motivational Leadership Quote
Motivational Quote from Dean Lindsay (NEW)
“Opportunities multiply in direct proportion to the positive friends we make, calculated risks we take, and bad habits we break.” - Dean Lindsay
(Made this up today. What can I say, it’s a snow day.)
Motivational Leadership Mary Kay Ash Quotes
Motivational Leadership: The Way of Mary Kay
(Motivational Leadership article is an excerpt from The Progress Challenge by Dean Lindsay)
“Everyone has an invisible sign hanging from their neck saying, ‘Make me feel important.’ Never forget this message when working with people.” — Mary Kay Ash Quote
A Video on a couple of Mary Kay’s favorite topics…MOTIVATION and Building Great Relationships: 
Over the centuries, there have been countless successful business leaders, but perhaps none as skilled at recognizing and rewarding team members as Mary Kay Ash, founder of Mary Kay Inc. Having enjoyed the privilege of working with this dazzling organization a few times over the years, I couldn’t help but notice that it is an organization built on prestige.
Mary Kay Ash was a strong believer in rewarding top sales professionals with what she called “Cinderella gifts.” These awards, or “gifts,” not only included vacations and diamonds but also one of the most recognizable – and certainly most mobile – symbols of a Mary Kay sales pro’s accomplishments – the pink Cadillac! Mary Kay’s pink Cadillac is the sales trophy that you drive around! It is prestige on wheels.
And the prestige just keeps on rolling. In the parking lot of Mary Kay’s corporate headquarters north of Dallas, Texas, the parking spaces nearest to the front entrance to the building are not reserved for VP of Finance, VP of Marketing, or VP of Pink Dye. They are each Reserved for Pink Cadillac. If an independent Mary Kay consultant up in Oregon earns a pink Cadillac, she can drive that sucker down and that’s her spot. Talk about prestige.
Since the Mary Kay Career Car program started in 1969, over 1,900 independent sales-force members in the United States have earned the privilege of driving a Mary Kay pink Caddy. In the company’s international markets, sales professionals earn access to other model cars, including Mercedes and BMW. In all, more than 12,000 women worldwide have earned the use of a Mary Kay Career Car.
“No matter how busy you are, you must take time to make the other person feel important.” — Mary Kay Ash Quote
Here is some background: 
In 1963, after “retiring” from a successful 25-year career in direct sales, Mary Kay Ash, a single mother of three, took her life savings of $5,000 and founded Mary Kay Cosmetics. From Day One, she passionately encouraged the independent business owners who sold her products to recognize others’ accomplishments, no matter how small. It was in this recognition-focused environment that the company went from its lean, but not mean, beginnings in a 500-square-foot Dallas storefront, to an international cosmetic dynamo.
The Mary Kay business model is simple: it is direct sales. Independent sales representatives purchase products from Mary Kay Inc. at wholesale prices and sell them directly to consumers at retail prices. Prestige-generating recognition works. Mary Kay Inc. has averaged double-digit growth each year since it was founded. (That’s sure worth a pat on the back.)
“Everyone wants to be appreciated, so if you appreciate someone, don’t keep it a secret.”
– Mary Kay Ash Quote
Mary Kay products are sold in over 35 markets worldwide, including Australia (their first international market), Brazil, India, Kazakhstan, Sweden, and Uruguay, with the company’s top international markets being China, Russia, and Mexico. The company’s global independent sales force is over 1.8 million strong.
Give prestige, get prestige. Mary Kay Ash was awarded many highly prestigious honors herself. Highlights include Baylor University hailing her as the “Greatest Female Entrepreneur in American History,” and being listed as one of “America’s 25 Most Influential Women” by the World Almanac and Book of Facts. Mary Kay Ash died on November 22, 2001. In 2004, PBS and the Wharton School of Business named Mary Kay Ash one of the “25 Most Influential Business Leaders of the Past 25 Years.”
“We treat our people like royalty. If you honor and serve the people who work for you, they will honor and serve you.”
– Mary Kay Ash Quote
This is a company based on praise and recognition, a company, as Mary Kay Ash often said, “with heart.” Mary Kay Ash knew what she was doing. When I see a woman (rarely a man) driving a Mary Kay Pink Caddy, I know that person is rocking. They have game. They are being progress to a bunch of people. The pink caddy is proof of progress.
Offer the Promise of Prestige.
Be Progress.
– Mary Kay Ash Quote
– Mary Kay Ash Quote
(Motivational Leadership article is an excerpt from The Progress Challenge by Dean Lindsay)
