Posts Tagged ‘customer service speaker’
Texas Customer Service Speaker VIDEO
Texas Customer Service Speaker Video of Dean Lindsay : Author of The Progress Challenge
Booking Info/Check Schedule
Click for Bio of Dean Lindsay, Texas Customer Service Speaker
“Dean was TERRIFIC!! He did a lot of homework on World Kitchen and started his presentation by impressively naming off all of the brands we carry! Heck, some days I can’t even do that! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give Dean an A+ for his presentation.”
– Geri Barton, Director of Customer Service, World Kitchen LLC
(The World Kitchen Brands are Baker’s Secret, Chicago Cutlery, Corelle,
Corningware, EKCO, Magnalite, OLFA, Pyrex, Revere, Vision)
Click for Dean Lindsay, Texas Customer Service Speaker, Bio
Texas Customer Service Speaker, Dean Lindsay is the author of The Progress Challenge : Working and Winning in a World of Change
“This is a terrific and timely book with a simple but powerful message. With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute
Contact Dean Lindsay, Texas Customer Service Speaker – Dean@DeanLindsay.com – 214-457-5656
Click to Watch More Video Clips
Austin Customer Service Speaker
Austin Customer Service Speaker for Austin Customer Service Conference or Austin Customer Service Convention
Click arrow above and watch Austin Customer Service Speaker: Dean Lindsay
Author of The Progress Challenge : Working and Winning in a World of Change.
(Click here to watch more clips)
“The Progress Challenge is an excellent guide to both personal and professional success. The book helps the reader understand that change is inevitable, yet progress is a choice. In Lindsay’s words…”be progress”.”
– Jim Keyes
CEO, Blockbuster
“The Progress Challenge is a much needed kick in the pants for all of us. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
“Finally a meaningful book with a workable process for progress.”
– Gerhard Gschwandtner
Founder and Publisher
Selling Power Magazine
CLICK HERE FOR More info on Austin Customer Service Speaker, Dean Lindsay and The Progress Challenge
“Dean Lindsay is truly one of the best and most insightful speakers out there. I have hired him, heard him and read his work. He is always top notch with profitable tips and strategies – plus he is fun to watch. Dean Lindsay rocks!”
– Paul Rosowski
Regional VP – Central, Teknion
“Lindsay’s energy level seems to know no bounds.”
– Dallas Business Journal
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“Dean Lindsay is one sharp and funny guy. I have been in the business arena for over forty years and we have needed his unique voice for far too long.”
– Max Derden,
Partner, Pricewaterhouse Coopers LLP
Looking for a Austin Customer Service speaker and/or an engaging Austin Customer Service training specialist for a Austin Customer Service Convention Austin Customer Service Conference
Dean is based in nearby Dallas, Texas, and travels nationwide for speaking engagements.
To discuss your event with Dean directly call him at: 214-457-5656 or email him at Dean@DeanLindsay.com
An authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after business consultant and speaker.
Dean is an active member of the Viktor Frankl Institute of Logotherapy and the American Society of Training and Development.
Your Austin Leadership event deserves a truly forward focused Austin Leadership speaker who is funny, engaging and has something fresh and empowering to share.
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CONNECT W/ AUSTIN CUSTOMER SERVICE SPEAKER DEAN LINDSAY VIA SOCIAL MEDIA:
Twitter: http://twitter.com/deanlindsay
LinkedIn: http://www.linkedin.com/in/deanlindsay
San Antonio Customer Service Speaker
San Antonio Customer Speaker for a San Antonio Customer Service Conference or a San Antonio Customer Service Convention
Click arrow and watch San Antonio Customer Service Speaker : Dean Lindsay
Author of The Progress Challenge : Working and Winning in a World of Change.
(Click here to watch more clips)
About Dean Lindsay
Booking Info / Check Schedule
CONNECT W/ SAN ANTONIO CUSTOMER SERVICE SPEAKER DEAN LINDSAY VIA SOCIAL MEDIA:
Twitter: http://twitter.com/deanlindsay
LinkedIn: http://www.linkedin.com/in/deanlindsay
“The Progress Challenge is an excellent guide to both personal and professional success. The book helps the reader understand that change is inevitable, yet progress is a choice. In Lindsay’s words…”be progress”.”
– Jim Keyes
CEO, Blockbuster
“The Progress Challenge is a much needed kick in the pants for all of us. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
*****************************************************
“Dean Lindsay is one sharp and funny guy. I have been in the business arena for over forty years and we have needed his unique voice for far too long.”
– Max Derden,
Partner, Pricewaterhouse Coopers LLP
Looking for a San Antonio Customer Service speaker and/or an engaging San Antonio Customer Service training specialist for a San Antonio Customer Service Convention or San Antonio Customer Service Conference
Dean is based in Dallas, Texas, and travels nationwide for speaking engagements.
To discuss your event with Dean directly call him at: 214-457-5656 or email him at Dean@DeanLindsay.com
An authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after business consultant and speaker.
Dean is an active member of the Viktor Frankl Institute of Logotherapy and the American Society of Training and Development.
“Dean Lindsay is truly one of the best and most insightful speakers out there. I have hired him, heard him and read his work. He is always top notch with profitable tips and strategies – plus he is fun to watch. Dean Lindsay rocks!”
– Paul Rosowski
Regional VP – Central, Teknion
“Lindsay’s energy level seems to know no bounds.”
– Dallas Business Journal
Your San Antonio Customer Service event deserves a truly forward focused San Antonio Customer Service speaker who is funny, engaging and has something fresh and empowering to share.
*****************************************************
Houston Customer Service Speaker and Houston Customer Service Training
Houston Customer Service Speaker for a Houston Customer Service Conference or a Houston Customer Service Convention.
Click arrow and watch Houston Customer Service Speaker: Dean Lindsay – CLICK FOR BIO
Author of The Progress Challenge : Working and Winning in a World of Change.
(Click here to watch more clips)
CONNECT W/ HOUSTON CUSTOMER SERVICE SPEAKER DEAN LINDSAY VIA SOCIAL MEDIA:
Twitter: http://twitter.com/deanlindsay
LinkedIn: http://www.linkedin.com/in/deanlindsay
Contact Dean: Dean@DeanLindsay.com
“The Progress Challenge is an excellent guide to both personal and professional success. The book helps the reader understand that change is inevitable, yet progress is a choice. In Lindsay’s words…”be progress”.”
– Jim Keyes
CEO, Blockbuster
“The Progress Challenge is a much needed kick in the pants for all of us. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
*****************************************************
“Dean Lindsay is one sharp and funny guy. I have been in the business arena for over forty years and we have needed his unique voice for far too long.”
– Max Derden,
Partner, Pricewaterhouse Coopers LLP
Are you looking for a Houston Customer Service speaker and/or an engaging Houston sales management training specialist for a Houston Customer Service Convention or Houston Customer Service Conference
Dean is based in Dallas, Texas, and travels nationwide for speaking engagements.
To discuss your event with Dean directly call him at: 214-457-5656 or email him at Dean@DeanLindsay.com
An authority on harnessing human potential and creating authentic business growth, Dean Lindsay is an engaging and highly sought-after business consultant and speaker.
Dean is an active member of the Viktor Frankl Institute of Logotherapy and the American Society of Training and Development.
More on Dean Lindsay
“Lindsay’s energy level seems to know no bounds.”
– Dallas Business Journal
Your Houston Customer Service event deserves a truly forward focused Houston Customer Service speaker who is funny, engaging and has something fresh and empowering to share.
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Funny Customer Service Speaker Video Clip
Funny Customer Service Video Clip with Dean Lindsay
In tough economic times, Customer service IS the difference between success and failure.
Dean Lindsay’s customer service training programs includes insight from Dean Lindsay’s new book, The Progress Challenge : Working and Winning in a World of Change
“This is a terrific and timely book with a simple but powerful message. With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute
A Couple of Endorsements for Dean Lindsay, Author and Funny Customer Service Speaker
“Dean was TERRIFIC!! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give him an A plus for his presentation.”
– Geri Barton
Director of Customer Service
World Kitchen LLC
“Dean, your talk to Indiana Farmers Mutual Insurance company was first rate. Your points on mending customer relationships were enlightening and your thoughts on attitude are very true. Thank you.”
– F. Neal Johnson, Chairman of the Board,
Indiana Farmers Mutual Insurance
Get more info on Author and Funny Customer Service Speaker, Dean Lindsay
email dean at: dean@DeanLindsay.com
Becoming a HUB OF INFORMATION – The KEY to Selling and Serving in a Down Economy
Becoming a HUB OF INFORMATION – The KEY to Selling and Serving in a Down Economy
by Dean Lindsay
Follow Dean’s Blog Posts at: www.Twitter.com/DeanLindsay
If we hope to sell and serve in this down economy we must strive to never miss a chance to offer contacts a referral to important people, organizations, information, and opportunities. Be a valuable person for someone to build a relationship with. Work at it. If we focus on giving information and support rather than cultivating contacts for our own benefit, our network will grow naturally. It is imperative in these tough times to make it easy for others to see that we are in their corner. Help them feel cared about and important.
Make information flow in and out of your life. Work to be known as someone who has great information and contacts and is willing to share them. Work to be known as a Progress Agent . Always be poised to make a referral for someone else. It will all come back around. When you learn something new, ask yourself:
Who in my network would find this information valuable?
Share it (as long as it isn’t confidential). When reading an article, always ask yourself:
Who in my network would be helped by this article?
Forward useful articles via e -mail, or send clippings from newspapers or magazines that relate to or affect the people in your network. If you mail an article, keep in mind that the real article is better than a photocopy of it. Simply clip it out, attach your card with an FYI Post-it, and drop it in the mail.
If the person you’re chatting with is having a challenge with book-keeping , offer to e -mail the number of a couple of good CPAs.
Be a resource for people and they will become a resource for you. Turn them on to useful business books (I got a couple I could recommend). Learn about the other person’s profession and, if it feels right, offer to call a contact on their behalf. To get referrals, give referrals. If you give without keeping track, you get repaid without ever asking for it.
Help others first. Offer your information with no strings attached. Connect people and position yourself as a resource to others on a totally altruistic basis. Favors with strings attached are not favors and not nearly as appreciated.
Crack the Networking CODE.
Build priceless business relationships.
Be Progress.
Customer Service Speaker Video with Dean Lindsay Author of The Progress Challenge
Hello Fellow Progress Agents,
For the first time, I am trying out “Posting a video” to my blog. Let me know if you have in trouble watching the clip.
Customer Service Training with Dean Lindsay
Video Clip of Author and Customer Service Speaker, Dean Lindsay
Author of The Progress Challenge: Working and Winning in a World of Change
“The Progress Challenge is a much needed kick in the pants for all of us. Dean Lindsay’s witty words and questions will wake up your sleeping intentions and challenge you to move forward with purpose in your life. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
“The Progress Challenge is an excellent guide to both personal and professional success. The book helps the reader understand that change is inevitable, yet progress is a choice. In Lindsay’s words…”be progress”.
– Jim Keyes
CEO, Blockbuster
“The Progress Challenge is a fun to read book crammed full of thought-provoking, practical and motivating take-aways. With the 6 P’s of Progress, Dean gives us all the incredible opportunity to be purposeful in creating progress, not just change, in our lives and work.”
– Julie Weber
Senior Director, People
Southwest Airlines Co.
Cherishing Customers
“Customers are the most important part of the production line.”
– W. Edwards Deming
“A satisfied customer? We should have him stuffed.”
– Jon Cleese as Basil Fawlty of Fawlty Towers, BBC Television Program
It is hard to understand why so many businesses allow customers to leave dissatisfied and stop being customers? It costs up to five times as much to attract new customers as it does to keep customers. Yet many businesses focus on attracting new business rather than relating to the needs of the customers they do have.
Why do customers leave? Simply put, the reason most customers stop doing business with a particular company is because they were not satisfied. Some element of quality was not there. It could be anything. Could be the lack of friendly service, the wine list, the return policy, weak after sale service, inconvenient business hours, the parking.
It is hard to say since 24 out of 25 customers will make this switch without telling the business of their dissatisfaction. Only one out of 25 is willing inform the business about their dissatisfaction and enlighten the business about possible needed changes. Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Your customers know your weaknesses better than you. The insightful companies train their employees to see a complaining customer as a chance to gain valuable insight not just repair damage. Yes, the customers we wish would just go away are extremely valuable A complaining customer will eventually go away — along with their business, four to five positive referrals and their insight into how to make your company better.
But don’t overlook the damage they can do to your business. The average dissatisfied customer will tell over fifteen other people about your lousy product or service. However over 90% of all complaining customers will do business with you again if you resolve their complaint quickly and professionally. Businesses must start cherishing (complaining) customers.
Five Quick Tips:
Thank them for their interest in making your company better.
Never call what the customer is doing as complaining.
Listen intently and never interrupt.
Don’t make excuses. The business that makes a mistake, then offers an excuse for it, has made two mistakes.
Be honest. As Waylon Jenning says, “Honesty is something you can’t wear out.”
Lose the battle to win the war. The battle is this situation. The war is fought to keep this customer and their money and their positive referrals flowing through your company. We must always be Cherishing Customers.
The Long Road to Understanding
An issue many organizations face is respecting individual behavioral differences and the judgments made based on those differences. Without an understanding of human behavior, these behavioral differences have the potential to lead to problems in the workplace. The search to understand the reasons for our diverse behavior is an age old pursuit. The ancients explanations were interesting. Empodocles (444 BC), the founder of the school of medicine in Sicily, believed that everything was made of earth, air, fire, and water. These external elements were combined in an infinite number of ways thus explaining the diversity of behavior.
In 400 BC, the Greek philosopher, Hippocrates, came to the conclusion that it was not external factors. He disagreed with many in his day who believed human behavior was connected with being born under a certain astrological sign. Hippocrates theorized that it was something that takes place “inside” the individual.
Check this out, Hippocrates believed, if a person had a fast hot fluid running inside their body than they would be direct, decisive and a leadership-type person. If a person had a fluid that was warm and slow, that person would be family oriented and relational. Hippocrates named the different personality styles phlegmatic, choleric, sanguine and melancholy. Even though Hippocrates’ theory had no scientific or medical validity, it was the first substantial method for identifying and grouping types of human behavior.
Hippocrates’ method was expanded upon in the early 1920s by Carl Gustav Jung, a Swiss psychologist and one of the most influential modern behavioral theorist. In 1921 Jung published “Psychological Types” which described four psychological functions: thinking, feeling, sensation and intuition. Jung also classified the four types further by calling them either “introverted” or “extroverted.”
Today, the DISC behavioral model is commonly used as the universal language of observing human behavior. DISC measures observable behavior and emotions, the “how we act” versus the “why” or “what” behind our actions. The development of the DISC model is due to the work of the American psychologist, Dr. William Marston, an expert in behavioral understanding.
In 1926 Marston published “The Emotions of Normal People” in which he grouped people along two axis: either active or passive tendencies relative to their favorable or unfavorable view of the environment. An interesting side note is that much later in his life Dr. Marston created “Wonder Woman” while serving as an educational consultant for DC Comics. To write the “Wonder Woman” comic, Marston used a pen name: Charles Moulton.
Marston’s DISC research showed how behavioral characteristics can be grouped into four fundamental styles. People with similar styles tend to exhibit specific types of behavior common to that style. Such types of behavior influence how people prefer to communicate, manage others and otherwise interact. The four styles are: Dominance (D), Influence (I), Steadiness (S), and Conscientiousness (C).
Understanding these four different behavioral styles makes us better able to act with respect toward other persons, even those who we see as “different” or hard to understand. Today this language is learned and applied in business interactions to improve effectiveness, build productive teams and resolve conflict caused by diverse behavioral preferences.
With an understanding of DISC comes an increased ability to create a causal environment where people want to move forward and perform at their best. Groups begin to explore their differences more openly from a behavioral approach rather than from the usual diversity perspectives of age, gender, lifestyle or race. This translates into greater understanding, respect, satisfaction and leading-edge productivity on the job.
