Dallas Customer Service Training

Dallas Customer Service Training with Dean Lindsay, Author of The Progress Challenge and the “Cherishing Customers” dallas customer service training program.

Click for more information on booking / schedule for Dallas Customer Service Training with Dean Lindsay

 

 

 “More than a motivational speaker, Dean Lindsay is The DEAN of Sales and Service! Energetic, Funny and Thought Provoking, Dean delivered an outstanding presentation to our elite group of business people. We look forward to inviting Dean back to our next business event!”
- Jeff Chernoff, President, Consumers’ Choice Award ® 

Click for info on Dean’s Dallas Customer Service Training Program – CHERISHING CUSTOMERS featuring insights from The Progress Challenge

Endorsements for Dean’s book The Progress Challenge : Working and Winning in a World of Change

“This is a terrific and timely book with a simple but powerful message.  With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEOThe Progress Challenge Book by Dean Lindsay1 Dallas Sales Training
International Customer Management Institute

The Progress Challenge is a much needed kick in the pants for all of us. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
 
Click for more information on booking / schedule for Dallas Customer Service Training with Dean Lindsay

Ten TRUTHS ABOUT CUSTOMER SERVICE
Dallas Customer Service Training Truth #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.

Dallas Customer Service Training Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.

Dallas Customer Service Training Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.

Professional Customer Service Training Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.

Dallas Customer Service Training Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.

Dallas Customer Service Training Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.

DallasCustomer Service Training Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.

Dallas Customer Service Training Truth #8
When you answer the phone, your company’s image is on the line.

Dallas Customer Service Training Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.

Dallas Customer Service Training Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
  
 
Click for more information on booking / schedule for Dallas Customer Service Training with Dean Lindsay

Click to Watch Video Clips and info on Dean’s Dallas Customer Service Training Program – CHERISHING CUSTOMERS featuring insights from The Progress Challenge

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