10 CUSTOMER Loyalty Tips

Leadership quote graphic10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker

For Video clips of Dean Lindsay in action click here.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #6
It costs up to five times as much to attract new customers as it does to keep existing customers.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker  #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #8
When you answer the phone, your company’s image is on the line.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.

10 CUSTOMER Loyalty Tips from Dean Lindsay, Customer Loyalty Speaker  #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
  
Click here to watch video clips of Customer Loyalty Speaker, Dean Lindsay,

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