Dallas Customer Service Training Program with Dean Lindsay, Author of The Progress Challenge and the “Cherishing Customers” dallas customer service training program.
Endorsements for Dean’s book The Progress Challenge : Working and Winning in a World of Change
“This is a terrific and timely book with a simple but powerful message. With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute
“The Progress Challenge is a much needed kick in the pants for all of us. What an enlightening book!”
– Ken Blanchard,
coauthor of The One Minute Manager®
and Leading at a Higher Level
Click for more information on booking / schedule for Dallas Customer Service Training with Dean Lindsay
Ten TRUTHS ABOUT CUSTOMER SERVICE
Dallas Customer Service Training Program Truth #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.
Dallas Customer Service Training Program Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Dallas Customer Service Training Program Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Professional Customer Service Training Program Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Dallas Customer Service Training Program Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
Dallas Customer Service Training Program Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.
It costs up to five times as much to attract new customers as it does to keep existing customers.
DallasCustomer Service Training Program Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Dallas Customer Service Training Program Truth #8
When you answer the phone, your company’s image is on the line.
When you answer the phone, your company’s image is on the line.
Dallas Customer Service Training Program Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Dallas Customer Service Training Program Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
Click for more information on booking / schedule for Dallas Customer Service Training with Dean Lindsay
