Click Arrow to Watch Video Clip of Author and Customer Service Speaker, Dean Lindsay
“Dean was TERRIFIC!! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales. He was a great kick-off to our extended hours busy season and I give him an A plus for his presentation.”
– Geri Barton
Director of Customer Service
World Kitchen LLC
Click for Client list of Dean Lindsay, Customer Service Speaker
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Book info for Customer Service Speaker, Dean Lindsay
“Dean, your talk to Indiana Farmers Mutual Insurance company was first rate. Your points on mending customer relationships were enlightening and your thoughts on attitude are very true. Thank you.”
– F. Neal Johnson, Chairman of the Board,
Indiana Farmers Mutual Insurance
Much of the customer service insight that Dean’s shares can be found in his new book, The Progress Challenge : Working and Winning in a World of Change.
“This is a terrific and timely book with a simple but powerful message. With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute
Click For More Information on Author and Customer Service Speaker, Dean Lindsay.
“The Progress Challenge is an excellent guide to both personal and professional success.”
– Jim Keyes
CEO, Blockbuster
“The Progress Challenge is a much needed kick in the pants for all of us. ”
– Ken Blanchard
coauthor of The One Minute Manager®
and Leading at a Higher Level
Click For More Information on Author and Customer Service Speaker, Dean Lindsay.
Ten Customer Service Truths:
Dean Lindsay – Customer Service Speaker Truth #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.
Dean Lindsay – Customer Service Speaker Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Dean Lindsay – Customer Service Speaker Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Dean Lindsay – Customer Service Speaker Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Dean Lindsay – Customer Service Speaker Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
Dean Lindsay – Customer Service Speaker Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.
Dean Lindsay – Customer Service Speaker Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Dean Lindsay – Customer Service Speaker Truth #8
When you answer the phone, your company’s image is on the line.
Dean Lindsay – Customer Service Speaker Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Dean Lindsay – Customer Service Speaker Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
Click for Client list of Dean Lindsay, Customer Service Speaker
Book Customer Service Speaker, Dean Lindsay
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
It costs up to five times as much to attract new customers as it does to keep existing customers.
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
When you answer the phone, your company’s image is on the line.
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
