Customer Service Speaker Dean Lindsay helps organizations establish and cement (internal & external) customer loyalty even in a down economy!
 

When you contact Dean, ask about his new book, SERVICE IS EVERYTHING being released in 2012!!!  Oh yeah …and you can click here to contact Dean!

  Consumer Choice Awards Customer Service Speaker   Wildly Helpful Service Insights

         

“More than a motivational speaker, Dean Lindsay is The DEAN of Sales and Service! Energetic, Funny and Thought Provoking, Dean delivered an outstanding presentation to our elite group of business people. We look forward to inviting Dean back to our next business event!”       - Jeff Chernoff, President, Consumers’ Choice Award ®

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“We hired Dean Lindsay to speak to our group about great customer service, but he did more…he SHOWED us exceptional service. Dean spent countless hours understanding our business, our customers and our service mantra. He quickly became a part of our team and was able to communicate our vision to employees around the world. Our company hired a keynote speaker but got a life-long business partner and resource for our team!”   - David Webster, CEO, Electrical Components International
“On behalf of the ConocoPhillip’s Service Excellence Team and our Leadership Team, I would like to thank you for the outstanding program you presented to our Customer Service groups on October 4, 2010.  The content of your presentation was dynamic and left a strong message – Be Progress!  Our team has received many compliments on our choice of speaker and how the concepts you presented weaved directly into our mission of Customer Service Excellence.”      – Liz Clinton, ConocoPhillips, Service Excellence Team, Co-Chairman
“Dean was TERRIFIC!! He made a real connection with my troops and gave us some great philosophy and tips for our busy season on both Customer Service and Phone Sales.  He was a great kick-off to our extended hours busy season and I give him an A plus for his presentation.”
– Geri Barton Director of Customer Service, World Kitchen LLC
  Click for Client list of Dean Lindsay, Customer Service Speaker

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Book info for Customer Service Speaker, Dean Lindsay

 “Dean, your talk to Indiana Farmers Mutual Insurance company was first rate. Your points on mending customer relationships were enlightening and your thoughts on attitude are very true. Thank you.”
– F. Neal Johnson, Chairman of the Board,
Indiana Farmers Mutual Insurance
               

Much of the customer service insight that Dean’s shares can be found in his new book, The Progress Challenge : Working and Winning in a World of Change.
 
  
“This is a terrific and timely book with a simple but powerful message.  With the right thinking and approach, we can make enormous progress in our organizations, with our families, and on our own goals and dreams. Dean’s book shows you how, and provides the inspiration and advice you need to stay on track.”
– Brad Cleveland
Senior Advisor and Former President / CEO
International Customer Management Institute

 Click For More Information on Author and Customer Service Speaker, Dean Lindsay.

 “The Progress Challenge is an excellent guide to both personal and professional success.”
– Jim Keyes, CEO, Blockbuster
“The Progress Challenge is a much needed kick in the pants for all of us. ”
– Ken Blanchard, coauthor of The One Minute Manager® and Leading at a Higher Level
 Click For More Information on Author and Customer Service Speaker, Dean Lindsay.
Ten Customer Service Truths:
 Dean Lindsay – Customer Service Speaker Truth #1
Whoever is affected, positively or negatively, by the work you do is your CUSTOMER.
Dean Lindsay – Customer Service Speaker Truth #2
Customers offer the three priceless Rs: Revenue, Referrals and REALITY.
Dean Lindsay – Customer Service Speaker Truth #3
ONLY 1 out of 25 Dissatisfied Customers tell the business they are dissatisfied.
Dean Lindsay – Customer Service Speaker Truth #4
Over 90% of all Complaining Customers will do business with you again if you resolve their complaint quickly and professionally.
Dean Lindsay – Customer Service Speaker Truth #5
True Customer Loyalty begins and ends with the RELATIONSHIP. Solid Customer Relationships cannot be purchased; they must be earned.
Dean Lindsay – Customer Service Speaker Truth #6
It costs up to five times as much to attract new customers as it does to keep existing customers.
Dean Lindsay – Customer Service Speaker Truth #7
Customer complaints are one of the most inexpensive, available, useful and yet ignored forms of customer market data.
Dean Lindsay – Customer Service Speaker Truth #8
When you answer the phone, your company’s image is on the line.
Dean Lindsay – Customer Service Speaker Truth #9
Courteous service is imperative but courtesy is not a substitute for Competence. Building trust with customers often takes Problem Solving.
Dean Lindsay – Customer Service Speaker Truth #10
That customers we wish would just go away, will eventually GO AWAY — along with their business and possible referrals. Be careful what you wish for.
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