by Dean Lindsay | Apr 6, 2009 | Workplace Performance
Embracing Diversity is making efficient and effective use of the differences in the workforce by creating supportive environments that promote the best use of all workers. An exclusionary environment impedes efficient use of the total workforce. Failure to embrace the...
by Dean Lindsay | Apr 6, 2009 | Customer Service
“Customers are the most important part of the production line.” — W. Edwards Deming “A satisfied customer? We should have him stuffed.” — Jon Cleese as Basil Fawlty of Fawlty Towers, BBC Television Program It is hard to Bhupinder...
by Dean Lindsay | Apr 6, 2009 | Change Management
You are not going to like this — a recent study states that almost one-third of employees surveyed expect to leave for another job within the year. Have you ever put pen to paper on how much it costs your company to recruit, hire and get a new intro employee up...
by Dean Lindsay | Apr 6, 2009 | Workplace Performance
An issue many organizations face is respecting individual behavioral differences and the judgments made based on those differences. Without an understanding of human behavior, these behavioral differences have the potential to lead to problems in the workplace. The...
by Dean Lindsay | Apr 6, 2009 | sales training
Selling in the ZONE The old adage- People hate to be sold, but they love to buy – is truer than ever. The days of the ‘ Sure Fire Closing Statement’ and the ‘Glad Handing Slick Salesman’ are thankfully things of the past. Today it is...
